We honor our manufactures warranties and that means we allow you to use the shoes for 29 days. If not satisfied by day 30, send them back (your cost) and we will swap for a different shoe or refund you the cost of the shoe. We believe in being fair since you didn't have an opportunity to try them on in the store, it may not have been the correct shoe to purchase for you.
Not a problem. If you are returning the shoes, place them in a shoe sized box, stick them in the mail and we will worry about the rest!
You will receive your refund when we receive the shoes. Once we receive the shoes it may take a day or two for the funds to return to you because of our bank processor moving at last years speed. :-)